Administrative Assistant

lupiya

Lupiya

Job Title: Administrative Assistant

Provide customer care support to Lupiya customers by answering incoming calls from customers, answer inquires and questions, handle complaints and provide customers with product and service information in a timely manner.

Key Responsibilities
  • Ensure that the quality of the calls mail Facebook and all channels of communication with clients is compliant with predefined parameters.
  • Provide the relevant process reports on a on a daily basis
  • Seize opportunities to up sell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets;
  • Give Call Centre Manager feedback on your findings for our continuous quality improvement cycle
  • Track record of over-achieving quota (set targets)
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Follow communication scripts when handling different topics;
  • Identify customer needs, clarify information, research every issue
  • Should compile monthly reports on areas that affect your office.
Qualifications, Experience & Skills
  • Diploma or better in a business-related course,
  • Minimum 1-year Customer Care experience
  • Familiarity with CRM systems and practices
  • Good understanding of customer service practices or knowledge of Customer Relationship.
  • Excellent interpersonal and communication skills (oral & written),
  • Enthusiastic, self-starter, with strong multitasking abilities,
  • Analytical, good problem solver.
  • Ability to maintain confidentiality and exercise extreme discretion
  • Problem Analysis & problem-solving Skills and a Team player
  • Attention to details, Listening skills,
  • Adaptability, and stress tolerance,
  • Data entry/ Computer skills, and typing skills